CollabGen includes the following independent management consultants and technology analysts:
Edward T. LaBanca, President & Principal Analyst / Consultant
Mr. LaBanca's experience as a Telecom / Unified Communications & Contact Center professional includes having worked in product management for 2 major telecom manufacturers and subsequently for well known end-user enterprise organizations with contact centers. His current focus is on Business Transformation with IT Frameworks & Communication Architecture in conjunction with Communications-based Business Process Automation. Full Profile
Paul Ulyett, Sr. Executive & Advisor
Mr. Ulyett has proven expertise in marketing, sales, operations and business strategy, including business process re-engineering. He has 20+ years experience primarily with technology and technology enabled organizations, from early stage companies to Fortune 100 brands.
He has held senior positions at a number of companies including Oracle where he was Vice President, Global Marketing Programs. Prior to that he was responsible for Cognos' Western US operations and also held a senior operations position for the company in Europe. He started his career in the Royal Navy as a control engineer.
Expertise and best practices:
Integrated / Unified Communication Systems and Applications Telephone, Internet, & Data (including Voice-over-IP) Network Assessment & Design Contact Centers and Management / Reporting Systems Customer Relations Management Systems & Applications Knowledge-base & Computer-based Training Systems Performance metrics & optimization Business Management Operations Management Human Resource Management Strategic & Tactical Planning
Industries:
Government Agencies Utilities Pension & Health Plan Providers Medical Hospitality Real Estate & Property Management Transportation Telecommunications Financial Manufacturing Wholesale Retail
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