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CollabGen includes the following independent management consultants and technology analysts:
Edward T. LaBanca, President & Principal Analyst / Consultant

Mr. LaBanca's experience as a Telecom / Unified Communications & Contact Center professional includes having worked in product management for 2 major telecom manufacturers and subsequently for well known end-user enterprise organizations with contact centers. His current focus is on Business Transformation with IT Frameworks & Communication Architecture in conjunction with Communications-based Business Process Automation. Full Profile

Paul Ulyett, Sr. Executive & Advisor

Mr. Ulyett has proven expertise in marketing, sales, operations and business strategy, including business process re-engineering. He has 20+ years experience primarily with technology and technology enabled organizations, from early stage companies to Fortune 100 brands. He has held senior positions at a number of companies including Oracle where he was Vice President, Global Marketing Programs. Prior to that he was responsible for Cognos' Western US operations and also held a senior operations position for the company in Europe. He started his career in the Royal Navy as a control engineer.

Expertise and best practices:

Integrated / Unified Communication Systems and Applications
Telephone, Internet, & Data (including Voice-over-IP) Network Assessment & Design
Contact Centers and Management / Reporting Systems
Customer Relations Management Systems & Applications
Knowledge-base & Computer-based Training Systems
Performance metrics & optimization
Business Management
Operations Management
Human Resource Management
Strategic & Tactical Planning

Industries:

Government Agencies
Utilities
Pension & Health Plan Providers
Medical
Hospitality
Real Estate & Property Management
Transportation
Telecommunications
Financial
Manufacturing
Wholesale
Retail

 
 
 
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