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CollabGen includes the following independent management consultants and technology analysts:
Edward T. LaBanca, President & Principal Analyst / Consultant
Mr. LaBanca brings over 30 years experience working for both large and small equipment manufacturers and software development organizations in the computing and telecommunications industries. His current emphasis is on voice / data convergence technologies and products related to contact centers and areas where the Internet, Public Switched Telephone Network, front office and back office systems merge. His focus is on Interactive Voice Response (IVR) / Interactive Web Response (IWR), Computer-Telephony Integration (CTI), Voice over Internet Protocol (VoIP) , and Voice / Fax / Unified Messaging.
Gordon Graham
Gordon is a seasoned technology writer who has created 100+ white papers, case studies and newsletters for big-name clients like Autodesk, Intuit, and Oracle... plus lots of smaller firms with big dreams. He has also published 750+ magazine articles. Gordon is the editor of SoftwareCEO.com, the largest online community of software executives in the world. Since 1985, he has won more than a dozen awards for technical and marketing writing from the Society for Technical Communication (STC). White Paper & Case Study Samples
Timothy J. Connelly
Mr. Connelly is an analyst and solution designer currently focused on mobility solutions including WiFi, VoIP and multi-media applications. With nearly 20 years of engineering experience in the computer and communications industry Tim brings depth of understanding of complex solutions for large and small organizations. Mr. Connelly speaks at many industry events on the topic of emerging wireless technologies. He has held positions at several industry leading companies, most recently as Director of Engineering for Toshiba. There he was in charge of developing Toshiba’s wireless mobility solutions, including solutions to provide VoIP over WiFi for Enterprises with PBX integration and Seamless Roaming capabilities. Expertise and best practices:
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