New eBook Coming Soon
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Providing Leadership in
BUSINESS TRANSFORMATION
WITH IT FRAMEWORKS &
COMMUNICATION ARCHITECTURE
CollabGen provides both industry analyst and consulting services. We are members of analyst relations and consultant liaison programs for all major telecom and contact center vendors including Avaya / Nortel, Cisco Systems, Siemens, Alcatel - Lucent / Genesys, Mitel, NEC, Aspect Software and Interactive Intelligence Inc (ININ).
With Interactive, we are one of the first authorized Business Process Consulting members to be fully trained on their Interaction Process Automation™ (IPA) solution. This training is the same as required by their certified implementation partners.
Our Sr. Executives, Analysts and Consultants bring experience specific to IPA-type initiatives as a result of numerous Business Process Re-engineering and Change Management projects. Contact Ed LaBanca at ext. 221 for more information.
Interaction Process Automation™ released in
February 2010 for General Availability!
Click here or on the image above and you will be redirected to Interactive Intelligence's web site to register for an instant on-line demo.
As part of our consulting and independent research, we offer reports and update services on Enterprise Communications and Collaboration, and Contact Center Systems & Applications, including in-depth discovery and facilitation of Communications-based Business Process Automation for Medium-to-large Enterprises & Contact Centers.
Various reports include CollabGen?s proprietary multi-dimensional NuViews? visual comparisons of customer-premise, including managed services and hosted products and services. The Preview / Purchase CXOReports? link includes free NuViews? Summary Report downloads. Our services and reports address design principles and best practices for implementing Unified Communications within enterprises and IP Contact Centers. In-depth vendor and product analysis incorporates common formats and criteria for quick and easy comparison of products and services. Reports are available directly from CollabGen / CXOReports.com or through major distributors including:
MarketResearch.com
Mindbranch.com
ResearchandMarkets.com
Articles from Ed LaBanca's column on Telecom Reseller's web portal:
Telecom Reseller Column
Articles on ContactCenterWorld.com's web portal:
News On The Recent Siemens Joint Venture Announcement
Vocantas CallAssure provides hospitals with optimized solution for post-discharge follow-up (link requires previous login to ContactCenterWorld.com)
Gary Audin blog on NoJitter:
CollabGen report on Avaya UC
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