Providing Leadership in
BUSINESS TRANSFORMATION
WITH IT FRAMEWORKS &
COMMUNICATION ARCHITECTURE

CollabGen provides both industry analyst and consulting services. We are members of analyst relations and consultant liaison programs for all major telecom and contact center vendors including Avaya / Nortel, Cisco Systems, Siemens, Alcatel - Lucent / Genesys, Mitel, NEC, Aspect Software and Interactive Intelligence Inc (ININ).

With Interactive, we are one of the first authorized Business Process Consulting members to be fully trained on their Interaction Process Automation (IPA) solution. This training is the same as required by their certified implementation partners. Our Sr. Executives, Analysts and Consultants bring experience specific to IPA-type initiatives as a result of numerous Business Process Re-engineering and Change Management projects. Contact Ed LaBanca at ext. 221 for more information.



Interaction Process Automation is now Generally Available!

Reference our Interaction Process Automation Newsletter.

Click here or on the image above and you will be rediredted to Interactive Intelligence's web site to register for an instant on-line demo.
As part of our consulting and independent research, we offer reports and update services on Enterprise Communications and Collaboration, and Contact Center Systems & Applications, including in-depth discovery and facilitation of Communications-based Business Process Automation for Medium-to-large Enterprises & Contact Centers.

Various reports include CollabGen’s proprietary multi-dimensional NuViews® visual comparisons of customer-premise, including managed services and hosted products and services. The Preview / Purchase CXOReports™ link includes free NuViews® Summary Report downloads. Our services and reports address design principles and best practices for implementing Unified Communications within enterprises and IP Contact Centers. In-depth vendor and product analysis incorporates common formats and criteria for quick and easy comparison of products and services. Reports are available directly from CollabGen / CXOReports.com or through major distributors including:
MarketResearch.com
Mindbranch.com
ResearchandMarkets.com

CollabGen in the Press and Media -

Articles from Ed LaBanca's column on Enterprise & Contact Center Communications on TMCNet.com's web portal:

Avaya's New One-X Agent Boosts Video Capabilities

Avaya's Architecture Roadmap

Cisco Unified Communications Integration with Microsoft Office Communicator and Dual Forking

Nortel Unified Communications (UC) Review and Analysis

Contact Center Analysis Featured Article (Preview for Full Article below)

Contact Center Analysis Featured Article

More News on Siemens Joint Venture Announcement

Cisco Unified Contact Center Solutions

IVR & Automated Speech Recognition in Healthcare

Enterprise & Contact Center Communications - New Study

Enterprise & Contact Center Communications - Unified Communications

Phone Self-service: A New Proposed Standard

Wired, Wireless and IP Convergence

Harnessing the Business Value of IP Telephony: New Trends and Opportunities for Change

CXO: Chief Experience Officer - Does your organization have one?

Articles on ContactCenterWorld.com's web portal:

News On The Recent Siemens Joint Venture Announcement

Vocantas CallAssure provides hospitals with optimized solution for post-discharge follow-up (link requires previous login to ContactCenterWorld.com)


Gary Audin blog on NoJitter:

CollabGen report on Avaya UC