Welcome to CollabGen. As part of our ongoing independent research services, we now have available our new annual report: Telecommunication Systems & Applications 2007 for Medium-to-large Enterprises & Contact Centers. (Preview)

The more than 400 page 2-volume report includes CollabGen’s proprietary multi-dimensional NuViews™ visual comparisons of customer-premise products and services. Volume 1 includes the new Microsoft / Nortel Innovative Communications Alliance, NEC Unified Solutionsand Mitel. It addresses design principles and best practices for implementing telecommunication applications within enterprises and dynamic Contact Centers; and highlights a brand new and unique Interactive Voice Response (IVR) methodology for agent-assisted or ‘Guided’ phone self-service. Volume 2 includes in-depth analysis of Avaya, Alcatel - Lucent / Genesys, Cisco Systems, Siemens, Interactive Intelligence, Aspect Software, Intervoice and Syntellect. Both volumes are available now directly from CollabGen or through major distributors including: MarketResearch.com
Mindbranch.com.
ResearchandMarkets.com

CollabGen's team of analysts, consultants, copywriters and PR experts are available for consulting and technical writing assignments. Click here for White Paper & Case Study Samples.



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